Shipping & Delivery

United States delivery and free standard shipping

US standard shipping is free for orders of $49.90 or more. Below this threshold, standard shipping costs $8.90. The current standard transit estimate is 3–5 business days. Express shipping costs $15.00 with a 1–2 business day transit estimate. Processing time is additional; checkout displays the options available for your address. International delivery is not currently available.

Physical goods from CINSYREL

This policy covers deliveries of our grooming tools, coat-care products and paw-care balm purchased at cinsyrel.com.

Destinations and delivery charges

Enter the complete delivery address at checkout to see the methods and charges available for that order. Availability can depend on the destination and goods in the cart. If no method is offered, contact support@cinsyrel.com before ordering. Any applicable free-shipping offer is reflected in your checkout total before payment.

Processing and delivery estimates

Use any dispatch or delivery estimate displayed for your selected item and shipping method. If no estimate is provided, ask us for the expected dispatch and transit time before placing your order. Please include the product name and destination country in your enquiry so we can check the delivery estimate for your order.

Order updates

Keep your checkout email and delivery details accurate. Refer to your order confirmation for the order reference and any available status link. Tracking details, when available, are provided with the shipment update. Contact us if an update is missing or delivery is delayed.

Address changes and delivery problems

Send address-correction requests promptly; a parcel already dispatched may not be redirectable. If a grooming tool is damaged, a care product leaks or an item is missing, contact us with the order number and photos where possible. We will review the issue and explain the next step. See Return & Refund Policy for related requests.