Privacy Policy

Updated September 16, 2026

Scope and contact

This notice covers shopping and enquiries at CINSYREL, cinsyrel.com, a Shopify-hosted online store. Contact support@cinsyrel.com about personal information or privacy requests.

Information connected with your purchase

Checkout involves your contact, billing and delivery information, order contents and payment processing. When you ask about a CoatRake, CoatRestore or PawRestore order, support correspondence can include your order number, a description of the issue, and photographs of goods or packaging. Please omit unrelated personal information and never email passwords or full card numbers.

How information is used

Order information is used to handle purchases, delivery enquiries, cancellations and returns. Support details help identify the item and investigate issues such as damaged tools or leaking care products. Newsletter signup records are used for email preferences and marketing communications where permitted. Marketing preferences are separate from messages needed to handle an order.

Shopify and service providers

Shopify supplies the commerce platform. Payment and fulfillment services process the information needed for their roles in a transaction. Information may also be disclosed when required by law or needed to investigate fraud or resolve a dispute. Read Shopify's consumer privacy notice for its own processing practices.

Online identifiers and privacy choices

Store browsing can involve cookies, browser and device information, and records of interactions needed to operate the website. Your browser can manage cookies, although disabling them can affect shopping features. The store's Your Privacy Choices page provides the available opt-out process for sale, sharing or targeted-advertising uses under applicable rules.

Access, correction and deletion

Contact us to ask about access, correction, deletion or an applicable opt-out right. We may need to verify that a request relates to your information. Available rights and exceptions depend on the law that applies, including records that must be kept for an order or legal obligation.

Retention, security and updates

Relevant records are kept for order handling, support, disputes and applicable recordkeeping obligations. Service-provider processing may occur outside your country. No transmission or storage method is risk-free. We will update this notice when the described practices change and provide any notice required by law.